We love to get it right for YOU, every single time you trust us with your purchase and we want YOU to have an absolutely headache-free shopping experience.

We assure YOU that all products sold on BuynServ are brand new and 100% genuine. In case the product you have received is 'Damaged', 'Defective' or 'Not as Described', our 30 Days Return promise has got you covered.

Possible resolution could be Replacement, Exchange (only for Apparel, Footwear, Rings, Bangles and Sunglasses) or Refund, backed by the 30 Day Replacement Guarantee.

If you have received an item in a 'Damaged' or 'Defective' condition or it is 'Not as Described', you may request a replacement at no extra cost.

Replacement is subject to availability of stock with Us. If the product is out of stock, you will receive a full refund, no questions asked.

If you are not satisfied with the Clothing and Footwear item delivered, you can request an exchange in a different size or color. In case of Sunglasses and Jewellery (only Rings and Bangles), exchange can be requested for size mismatch. All this again, at no extra cost to you.

Exchange is subject to availability of stock with Us. If the product is out of stock, you will receive a full refund.

Returns are easy, simply follow these steps

- Contact us and provide Order ID details.

- Customer Support will confirm the return request and will inform you about the pickup process.

- Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product.

Note:

- We do not charge extra for returns and all replacements/pickups are done free of cost.

- We support Replacement across categories in case of damaged item.

- Innerwear, lingerie, socks and clothing freebies cannot be returned for obvious reasons

- In case of Refund, the entire amount paid by you including shipping and gift charges are transferred to your account

- Customer Support will inform you about the pickup process. While we pick up the originally delivered item from most customer locations, there are certain areas where a pickup cannot be arranged. In such a case, you can ship the product through any other courier. You will be reimbursed the shipping charges against the original receipt.

- Replacement is subject to availability of stock with Us. In case a Replacement is not available, Seller will refund the amount for the same.

- Made-to-order/custom Jewellery cannot be returned.

Once you have requested for a replacement, we will schedule the pickup of the originally delivered product. Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product.

- We arrange for pickup from most of our customer locations. It’s simple. Please follow the instructions you received by email

- In case we can't pick up the item from your location, you can ship it back to Us. We will reimburse the shipping charges against the original receipt.

- Include all price tags, labels, original packing and invoice along with the product. Pack the item safely to ensure against damage in transit

- Mention the Order ID on the package so that we can acknowledge your return

- Do retain the original receipt for the courier charges you have paid, it will be required to reimburse the shipping charges. Also note down the courier tracking id for any future reference.

Refund/replacement will be initiated as soon as We receive the product from you.

Once a replacement request is created, we send you an email detailing the pickup process as well as provide details about the replacement.

In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up/received.

If you don't get the return within the promised date, contact us immediately.

Yes. The free gift is included as part of the item order and needs to be returned along with the originally delivered product.

We allow exchange on items such as Apparel and Footwear, where a trial is required to determine if the fit is right. You can exchange an item for the same product in the size/color of your choice.

We hope you understand that the product can only be used for trial and cannot be used, washed, ironed or tampered in any way. Please include all price tags, labels, original packing and invoice along with the product.

Please call or email us to cancel your return request and we will do the needful. In case the replacement is already dispatched, you can reject the replacement item when it is delivered to you.

Yes, a return can be created at item level and if you have ordered multiple items, you can initiate a return for a partial quantity.

There are certain scenarios where it is difficult for us to support returns

- Return request is made outside the specified time frame

- Product is damaged because of use or Product is not in the same condition as you received it

- Specific categories like innerwear, lingerie, socks, jewellery freebies and clothing freebies

- Defective products which are covered under the manufacturer's warranty

- Innerwear, lingerie, socks and clothing freebies

- Any consumable item which has been used or installed

- Products with tampered or missing serial numbers

- Items that are returned without original packaging, freebies or accessories

- Made-to-order/Custom Jewellery

If you have received a product in a damaged or defective condition or it is not as described, you can return it to get a replacement within 30 days of delivery

Please contact or email us with a replacement request. The item will be recalled and a brand new replacement will be shipped to you, at no extra cost.

If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request and are following up with financial organisations for the same.

Time taken by banks to transfer and reflect the amount varies on the mode of payment used while placing the order which is stated below:

Net Banking/Debit Card: 3-4 working days.
Credit Card: 7-8 working days.
Cash on Delivery: You need to provide us with your bank account details and the amount will be transferred to your bank account through online bank transfer, We do not refund cash.  

Sometimes financial organizations take a longer time to process the refund request. However, if the refund hasn't happened by the date we promised, you can contact us. We will gladly help you.

In order to cancel an item in your order:

It’s simple, call us on the customer support number/s mentioned on the site or email us on support@buynserv.com with the order id in the subject line and you will receive a confirmation mail within 24 hours, in case of holidays, please allow us 1-2 business days for completing your cancellation request.

Once you request the cancellation of item(s) in your order, it will take us a maximum of 1-2 business days to cancel the order and initiate a refund. You will be notified of the same by email.

If the Order Status shows the item(s) in your order as 'Shipped', we will process your cancellation request directly with our logistics partner. Your refund will be processed soon after we receive the cancelled items back from the courier.

The refunded amount will be made available immediately in case the refund mode is BuynServ Wallet

However, if you opt for having the money transferred back to the source of transaction, it may take up to 7-10 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by Buynserv.

In order to confirm cancellation of item(s) in your order, you need to indicate your refund preference.

There are two modes of refund:

• Buynserv Wallet - If you choose this option, the amount will be added to your Buynserv Wallet in the 'store credit' component.
• Back to Source - In this case, the money will be refunded back to the payment mode/account that was originally used to make the transaction.

Once you have requested the cancellation of item(s) in your order, Buynserv will complete the cancellation and initiate the refund, depending on your preference.